FAQs
Frequently Asked Questions
Everything You Need to Know About Storing with SureStore
General
Yes! While our facilities are highly secure, we recommend arranging insurance for your belongings. SureStore offers StoreProtect, our dedicated insurance plan, to cover your items against theft, damage, or loss.
StoreProtect is SureStore’s insurance scheme designed to protect your stored items. It’s optional but highly recommended for peace of mind, especially for valuable or fragile possessions.
We do not allow hazardous, flammable, perishable, or illegal items. This includes explosives, gas cylinders, chemicals, and certain foodstuffs.
Storage costs depend on the unit size, location, and length of stay. Use our online Quick Quote tool to see transparent pricing before booking.
Do you offer discounts for first-time customers?
Yes! SureStore often provides introductory offers for new customers. Check our website or contact your local branch for current deals.
Access depends on the type of storage you choose. Most units are accessible 7 days a week, with extended hours for certain facilities.
Absolutely. We make it easy to upsize or downsize your unit as your storage needs change.
Yes, all SureStore facilities stock a range of boxes, tape, and packing materials to make moving in simple.
Yes! We provide dedicated student storage lockers and business storage units to suit all types of storage needs.
Security
Our facilities are monitored 24/7 with CCTV and state-of-the-art alarm systems. Each unit is individually alarmed for extra protection.
Yes, every unit has a unique key-code entry and some have additional individual alarms depending on the unit type.
Yes, all facilities have CCTV coverage with AI-driven alerts to detect unusual activity.
Yes. Our trained staff are available during operating hours to ensure safety and assist customers.
Yes, you can use your own padlock, but we recommend using the provided security systems for optimal coverage.
Any incident should be reported immediately to SureStore. If you have StoreProtect insurance, your items may be covered.
Access times vary by location. Some sites offer extended or 24/7 access on request. Contact your local branch to confirm.
All units use unique access codes, and entry to the facility is monitored via CCTV and secure gates.
Yes, we comply with GDPR regulations to ensure all customer data is protected.
No, items such as gas canisters, chemicals, and flammable liquids are strictly prohibited.
Moving
You can drive up to our units in select locations or use trolleys available at the facility. Our team can provide guidance to make the process easy.
Yes! Booking online is fast, simple, and often comes with discounts. Use our Quick Quote tool to secure your unit instantly.
Yes, SureStore partners with Hertz 24/7 to provide convenient hourly van hire for moving your items in or out.
Please bring a valid photo ID and proof of address. If you plan to use your own lock, you’ll also need to provide details.
Yes, most locations allow deliveries. Ensure you notify the branch in advance so we can assist with secure access.
Move-in times vary depending on how much you’re storing, but most customers complete the process within an hour.
Yes! Many of our sites offer extended hours 7 days a week. Check your local branch for exact times.
Contact your local branch or manage your account via the SureStore app to adjust your booking or schedule a move-out.
Yes, all facilities provide trolleys and dollies for customer use to make moving items easier.
Yes! Our team can advise on the best unit size and provide guidance for storing oversized or bulky items safely.
Download The SureStore App
Manage your storage anytime, anywhere with the SureStore App. Quickly access your unit, verify your ID, update account details, view invoices, make payments, and stay in full control of your storage experience — all from your smartphone.
